Our Privacy Policy

Here at Image Design Custom, we’re committed to protecting the data we hold about you. This policy is intended to demonstrate to our customers and website users our firm commitment to the privacy of personal data and compliance with the current data protection laws. This privacy policy will also show you where we may use the personal data we collect, when you use our website.

Who are we?

Image Design Custom is the trading name for Image Design Custom Limited and we are the data controller for your personal data held by us. We are a company registered in England and Wales under number 06421541.

Image Design Custom is committed to protecting any personal information that you may provide to us and we believe it is important that you know how we treat the information about you that we may receive from this website.

Should you have any questions relating to your data or the privacy policy below you can get in contact by email at info@imagedesigncustom.co.uk

What do we collect?

  • Your contact details: information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order.
  • Account information: information about your account with Image design Custom (if applicable) including your login details for our websites and mobile applications, marketing preferences, complaints details, and purchases made.
  • Loyalty Information: When registering for any loyalty scheme or loyalty card we may operate we may also request details of your age, date of birth, gender and occupation.
  • Transaction and payment information: credit/debit card details and bank account details you provide to make payment for the goods and services you purchase from us.
  • Purchase and account history: records relating to the goods and services which you have purchased or used from us.
  • Responses to surveys and competitions: including records of any surveys you respond to or your entry into any competitions or prize draws we run.
  • Records of your discussions with our customer support teams, including call recordings, webchat and emails: when you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails, phone our support team or contact us via webchat or through social media such as through Twitter or on Facebook.
  • How you use mobile applications and websites: we use technology such as cookies (subject to your cookie preferences) when you use our applications or websites, as well as our pages and profiles on social media sites, and we collect information about the pages you look at and how you use them.
  • Location information: your smartphone or computer's IP address may tell us an approximate location when you connect to our websites, but this will be no more precise than the city, state or country you are using your device in.
  • Advertising and Direct Marketing preferences and responses: information about how you respond, or interact with, any Direct Marketing or advertising communications directed to you and your business, including any requests for these communications to stop.
  • Exercising your rights: if you exercise any of your statutory rights under data protection law, we will keep a record of this and how we respond.

How do we collect your data?

You directly supply us with most of the data we collect. We collect and process data when you:

  • Register online, sign up to our newsletter or place an order for any products, goods, or services we offer.
  • Voluntarily complete a customer survey or provide feedback to us through message boards, contact forms, social media accounts or via email.
  • Use our website via your browsers cookies.

How will we use your data?

Our company collects your data so that we can:

  • Process, manage and complete any order you’ve placed with us and manage your customer account.
  • Send your data to and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
  • Email you with content, offers and any other products or services that we feel may be of interest to you.
  • Deal with any customer complaints or queries.
  • Maintain and improve our goods and services, make improvements and fix any technical issues with out website.

From time to time, we may contact you by email, SMS, telephone or post with information about our goods and services we believe you may be interested in. When you call us we may also provide you with information about goods and services we believe you may be interested in.

If you have not consented to receiving Direct Marketing communications, we will only send these communications to you when permitted to do so by law, but in all circumstances we will respect your marketing preferences which you set when you first create your account with us (or you first deal with us), or which you update from time to time

You can let us know at any time that you do not wish to receive marketing messages by sending an email to us at info@imagedesigncustom.co.uk. You can also unsubscribe from our marketing by clicking on the unsubscribe link in any email marketing messages or by replying STOP to the number indicated on any marketing text messages we may send to you.

How do we store your data?

Our company respects the privacy of its customers’ personal data and we’re committed to complying with all applicable laws relating to the protection of personal data. All of the personal information that we collect will be stored on secure servers and treated as completely confidential.

To prevent unauthorised access to your data, we follow the appropriate security procedures in the storage and disclosure of personal information which you have given to us.

We only accept transactions through web browsers that allow communication through Secure Socket Layer (SSL) technology, so that your order (where applicable) is processed on a secure connection. Credit Card details are protected through our merchant service providers, where your credit card information is encrypted so that it remains protected and private as it is processed through the internet.

Unless we advise otherwise, we will hold your personal information based on the following criteria:

  • A reasonable business need exists such as managing our relationship with you, managing our operations and performing analysis and auditory tasks.
  • We continue to provide purchased goods or services to you such as our loyalty program unless we are instructed otherwise.

Our data retention periods are normally six years which we consider to be in line with legal and regulatory requirements/guidance.

You may have the following rights in relation to your personal data:

  • the right to be informed about the personal data we collect, how your personal data is being used, and from whom we collect your personal data when we obtain it from other sources;
  • the right to access the personal data we hold about you;
  • the right to request the correction of inaccurate personal data we hold about you;
  • the right to request the blocking or deletion of your personal data in some circumstances;
  • the right to request that we port elements of your data either to you or another service provider;
  • the right to object to us processing your personal data (1) where we have a legitimate interest to do so, but your rights override ours based on your particular situation (which you will need to explain to us), (2) where we are processing it for the purpose of direct marketing, or (3) because we are using automated means to make decisions that have a legal or similarly significant effect);
  • the right to withdraw your consent to those processing activities which we carry out on the basis of consent, as listed above.

You only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why we collected your personal data.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us at info@imagedesigncustom.co.uk. We may require evidence of your identity before we are able to complete your request.

If you are unhappy with the way we are using your personal data you can also complain to the UK Information Commissioner's Office. We are here to help and encourage you to contact us to resolve your complaint first.


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